FAQ'S
Marriott St. Thomas
7338 Estate Bakkeroe
St. Thomas, 00801 Virgin Islands (US)
Phone: 1 340 693 4800
Air transportation to the islands?
You will find that many major U.S. cities have direct flights to the Cyril East King International Airport in St. Thomas (STT), or you can fly into the San Juan airport in Puerto Rico and then take a quick flight to St. Thomas.
Do we need to rent a car?
The Resort is so close to town, it is not necessary to rent a vehicle for your entire stay. However, it is definitely worth it for a day or two to explore the rest of our beautiful island. Vehicles may be rented through the Concierge or you can refer to our car rental list (click on link) and reserve one ahead of time.
What are current gas prices?
Current gas prices (April 2009) on St. Thomas are $3.04-$3.13 a gallon.
What side of the road do you drive on?
Driving in the Virgin Islands is on the left side of the road. Vehicles are typical American cars with left side steering.
Can I use my US License?
Valid US and international driver's licenses can be used while visiting the Virgin Islands for up to 90 days.
Do we need passports?
Under the Western Hemisphere Travel Initiative (WHTI)
The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory. U.S. citizens returning directly from a U.S. territory are not considered to have left the United States and do not need to present a passport. U.S. territories include the following: Guam, Puerto Rico, the U.S. Virgin Islands, American Samoa, Swains Island, and the Commonwealth of the Northern Mariana Islands. If you plan on taking any trips to BVI a passport would be required.
What should we bring?
Pack lightly! Many guests find that they bring too much clothing and unneeded personal items with them. St. Thomas is a very relaxed atmosphere and not much is needed to enjoy your vacation. Beach attire and beach shoes, flip-flops, a hat for shade and plenty of sunscreen are priority. All dining, except for a few restaurants, is very informal. Shorts, collared shirt, and sandals are fine, or you will feel comfortable in “Island Fancy” wear. You will mainly wear shorts and a T-shirt. You may also wish to bring the right shoes for hiking or shopping. No need to pack a hair dryer, iron, or beach towels, as they are provided in each room. Beach necessities (water, ice, sunscreen, beverages) are abundantly for sale around the island. We recommend that you include essential items in a carry-on bag such as medication and one night's worth of clothing (and your bathing suit!) just in case your luggage is delayed.
How close is the Resort to town and can I walk?
The Marriott Frenchman's Cove Resort is a 5 minute walk.
Why is the hotel's contact number at the top of the page?
The hotel contact number is listed for contacting the hotel in regards to special request such as concierge service, maid service, or to add additional amenities to your room such as cribs and high chairs.
Where do guests pick up keys?
Guests check in at the front desk in the main lobby in order to retrieve their keys.
Does the Resort have cribs and highchairs?
Yes! If you are traveling with children, the Marriott is happy to provide you with cribs and highchairs upon request.
Is there Internet access in the rooms?
There is high-speed internet access in all of the rooms with a fee. For those that do not have a laptop, there is free internet access in the main lobby.
What is the pet policy?
The Marriott St Thomas is a pet free resort. Pet Boarding is available.
What is the smoking policy on the Resort?
Smoking is prohibited in the guest rooms. Smoking is allowed outside or on balconies and patios. Ashtrays can be delivered to rooms by dialing ‘0’ in the guest rooms.
Is the water safe to drink at the Resort?
Yes, the water is safe to drink.
Is there daily maid service?
A daily tidy service is provided
Is there free room shuttle to the main hotel?
Yes, there is free shuttle from the villas to the main hotel that runs from 7am to 11pm.
What is in the kitchen upon arrival?
The kitchen are fully equipted all you need is provide the food from one of many nearby stores
Do you follow the same policies at the Marrriott when it comes to booking/cancellations?
Since we are not affiliated with the Marriott we have a different set of policies. Please see our rates page for booking and cancellation details.
What does the Friday, Saturday and Sunday arrival mean?
All villas have a pre-determined change over day of one of the 3 above.
Is room service available 24 hours a day?
Room service is available 24 hours a day with a limited menu after midnight.
Does the Resort have a beach?
Yes.
Do you use the US dollar?
Yes